; FAQs – Mahakaal Prasad
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FAQs

My Order

How do I find my order number?

With every order, we will send an order confirmation email to the same email used to make the purchase. Be sure to check all inboxes as sometimes an email can make its way to the junk/spam folder.

Can I change my order?

If you want to make any adjustments to your address or your order, please be sure to reach out to us at Mahakaalprasad@gmail.com or through the chat option as soon as possible before your order is shipped. Feel free to reach out to us within an hour of placing your order and we will try our best to accommodate the change before the order is processed.

Please note that we do our best to process and ship orders as soon as possible. Therefore, we are unable to guarantee the change.

How do I order Mahakaal Ujjain Prasad?

You can order Mahakaal Ujjain Prasad online through our website or by contacting our customer support team. Simply select the items you wish to order, provide the necessary details, and complete the payment process.

Can I customize the Mahakaal Ujjain Prasad?

We do not offer customization for the Mahakaal Ujjain Prasad. However, you can choose various options to build your own prasad.

Is there a minimum order value for Mahakaal Ujjain Prasad?

There is no minimum order value for Mahakaal Ujjain Prasad. However, prepaid orders above ₹499 are eligible for free shipping, while prepaid orders below ₹499 are subject to a delivery charge of ₹70.

Payments

What payment methods do you accept?

We exclusively use PhonePe as our official payment processor. We accept UPI, Net banking Credit and Debit Cards as payment methods for placing orders.

Shipping & Delivery

How long does it take for the Mahakaal Ujjain Prasad to be delivered?

The estimated delivery time for Mahakaal Ujjain Prasad is 3 to 7 days. The order processing time is 1 to 2 days, and the order cut-off time is 2 AM IST.

How do I know when my order will ship?

Once you place your order, you will receive a confirmation email confirming your order has shipped once it gets shipped.

If in case we need any additional information then we will get in touch with the contact details provided.

Can I track my Mahakaal Ujjain Prasad shipment?

Yes, we provide a tracking number for your shipment. You can use this number to track your package through our website or the courier company's website.

What is the order processing timeline?

Due to the high volume of shipments at this time, it may take around 2 - 3 business days to process and ship your order. We will keep you updated and provide a tracking number so that you can follow it's journey to you once shipped.

Which countries do you ship to?

We offer world wide shipping. If you have a specific inquiry about your country, please reach out at Mahakaalprasad@gmail.com

Returns & Exchanges

What is your return policy?

For the energized items we do not have any return or refund policy. However if in case the wrong product gets delivered or the item gets lost in transit then we will either send another item or will process the refund based on the customers request.

What is your refund policy for Mahakaal Ujjain Prasad?

We do not have any return policy as the prasad is sent after being offered in the name of the client. The only case when we process a refund is if the prasad does not arrive or gets lost in transit. Orders can be cancelled within 8 hours after placing the order.

Contact Us

How can I reach you?

For all inquiries and comments, please do not hesitate to reach out to our care team via the chat option, or please get in touch with us at Mahakaalprasad@gmail.com

What is Mahakaal Ujjain Prasad?

Mahakaal Ujjain Prasad is a website which ships the sacred offering made to Lord Mahakaal at the Mahakaleshwar Temple.

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